On the positive side, the opportunities of digitalisation are mentioned:
- Paperless working
- Faster work
- Good IT and modern hardware (especially mobile. devices such as tablets and smartphones)
- Automation and optimisation of processes
- Mobile working and home office
- Future orientation with good competitiveness and
- democratisation in the company through transparency and better access to data
But the fears prevail. It is not only about the "how" of working in the future, but more generally about the "if". On the negative side, it is about the fear of control and continuous surveillance, the loss of jobs, excessive demands and stress. respondents worry about the new demands, increasing complexity, the increase in PC work and reduced personal communication.
In the future, it will be a matter of finding a reasonable balance between what is technically possible and the processes desired by employees, managers, customers, applicants and other stakeholders.
In this context, I recommend the current study Best Agers 2019 by the Augsburg University of Applied Sciences. The results show, for example, that every sixth professional and manager would like to have more face2face meetings again. Only 7% of the survey participants, on the other hand, would like to see more IT-supported, virtual meetings. The results of the survey can be found online at https://www.hs-augsburg.de/Wirtschaft/Personalmanagement.html.